My wife recently informed me our FiOS TV listing information was not showing up. The Set Top Box (STB) would not display any channel information and the Guide Listing was practically useless. “Call Verizon and let them know.” I said. Their solution, “your FiOS modem is bad. We cannot even ping it. We are sending a replacement unit in the mail!” After hearing this I said to myself “there is nothing wrong with the modem…” Ahhh… Just remembered we are using a Netscreen SSG-5 and all traffic is indeed blocked from the outside! But, internal traffic is allowed so I don’t see what the problem is.
To make a long story short, a FiOS representative visited our home a day or two later and said the STB will not work if we use our own firewall. Aparently the STB needs its own IP and since we are using the non-MOCCA setup (Ethernet for Internet and Coax for TV) We must use and “piggy back” of the FiOS modem in order for anything to work right and to get channel listing information. Well, there are only four ports for the local LAN on the FiOS router! “That’s the only way!” he said, “sorry, there is nothing we can do and it is not possible any other way!”
Ha! Okay, thanks for coming! Several minutes later our FiOS router was “piggy backing” on the Netscreen! The STB box with a little configuration was able to get an IP to pull down channel listing information. I will try and detail this configuration in another posting. Basically, the WAN port of the FiOS router connects to one of the six-ports on the netscreen and receives an IP that allows it to communicate with the outside. Since the FiOS router has its own internal DHCP server it can dish out a local IP to the STB, which must now be authorized by the Netscreen. The good thing about this setup is I can sniff the traffic between the FiOS router and the devices it tries to communicate with.